Refund policy

Refund Policy

At The Monominto Homesteader Co., we take great pride in creating high-quality, natural skincare products. Due to the nature of our products, we are unable to accept returns or offer refunds once an item has been opened or used. However, we want you to be completely satisfied with your purchase, so please review our policy below:

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong product, please contact us within 7 days of delivery with your order number and photos of the issue. We will be happy to offer a replacement or store credit.

Lost or Delayed Packages

Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages. Please check with your local postal service for assistance. If your package is marked as delivered but has not arrived, we recommend waiting 48 hours before contacting the carrier.

Allergy Disclaimer

Our products are made with natural ingredients, and while they are formulated to be gentle, we cannot guarantee that they will work for everyone. If you have sensitive skin or allergies, we recommend performing a patch test before full use. We do not offer refunds based on personal skin reactions.

Cancellations & Order Changes

If you need to cancel or modify your order, please contact us within 24 hours of purchase. After this timeframe, we cannot guarantee changes as your order may already be in processing.

Final Sale Items

All purchases are final sale unless they arrive damaged or defective. We do not accept returns or refunds on opened or used products due to hygiene reasons.

For any concerns or questions, please reach out to us. We appreciate your support and understanding!